退款政策
生效日期：2026 年 11 月 13 日
月卡不退款，随时可以取消，用到这一期结束。年卡只有买错了、几乎没用，才全额退款。
月卡
- 月卡不退款，续费以后发现续错了也不退。
- 你可以随时在「管理订阅」里取消续费。取消以后不再扣费，会员用到这一期结束。
- 用支付宝买的月卡是一次性的 30 天，不会自动续费。
年卡
- 只有买错了、几乎没用，才全额退款：在付款后 3 天内申请，并且找字幕不超过 3 集。
- 没有按月或按剩下的时间算的部分退款。
- 续费不算买错。年卡续费前 7 天，我们会发邮件提醒你；不想续，请在那之前取消。
- 用支付宝买的年卡是一次付清的 365 天，不会自动续费。
这些情况一定退
- 重复扣款、扣错了钱：多扣的部分全额退还。
- 欧盟、英国的银行卡从 Stripe 付了钱（比如用了 VPN）：这些卡要走 Paddle，我们会自动全额退款、停掉订阅、收回这段会员时间，并发邮件告诉你。
- 我们这边的原因：我们的故障让会员用不了、又没能及时修好，或者我们的改动让会员的内容明显变少，这一期全额退款。
法律给你的权利
这份政策不影响你所在地区消费者保护法给你的权利，比如新西兰、澳大利亚的消费者保障，以及英国 14 天的冷静期。
怎么申请
- 发邮件到 support@tingji.app，写上你登录幕寻用的邮箱、付款日期和想退的是哪一笔。
- 通过 Paddle 付款的订单，Paddle.com 是记录商户（Merchant of Record），退款也按 Paddle 的买家条款处理。你可以到 paddle.net，用购买时的邮箱找到订单，在那里申请。
- 我们会在 2 个工作日内回复。
- 钱退回你原来的付款方式。到账时间看银行和付款方式，一般 5～10 个工作日。
退款以后
- 全额退款以后，这一笔买的会员时间会收回；没有别的会员时间，就回到免费版，免费版照常能用。
- 只退一部分钱的（比如扣多了，退回多扣的那部分），会员时间不收回。
- 界面风格回到放映厅，设置不会丢。以后再开通会员，会自动换回来。
其他
- 试用和免费获赠的会员没有付过钱，不涉及退款。
- 经 Stripe 付的钱，银行账单上显示 TINGJI* MUXUN。TINGJI 是幕寻的经营者听记。
- 遇到扣款问题，请先联系我们，通常比找银行拒付快。通过银行拒付的，那一笔买的会员时间也会收回。
联系我们
邮箱：support@tingji.app
本服务由「听记」（TINGJI）经营，经营地在新西兰。
Refund Policy
Effective 13 November 2026
Monthly plans are not refunded; you can cancel any time and keep membership until the end of the period. Yearly plans are refunded in full only if bought by mistake and barely used.
Contents
Monthly plans
- Monthly plans are not refunded, including renewals you didn't mean to keep.
- You can cancel the renewal any time under "Manage subscription". You won't be charged again, and your membership stays on until the end of the period.
- A monthly plan bought with Alipay is a one-off 30 days and does not renew.
Yearly plans
- Refunded in full only if bought by mistake and barely used: ask within 3 days of payment, having found subtitles for no more than 3 episodes.
- There are no partial refunds by month or for the time left.
- A renewal is not a purchase by mistake. We email you 7 days before a yearly plan renews; if you don't want to renew, cancel before then.
- A yearly plan bought with Alipay is a one-off 365 days and does not renew.
Always refunded
- Duplicate or wrong charges: the extra amount is refunded in full.
- An EU or UK card charged through Stripe (for example over a VPN): these cards must go through Paddle, so we refund the payment in full automatically, stop the subscription, take back that membership time and email you.
- Problems on our side: if a fault of ours stops membership from working and we can't fix it in time, or a change we make clearly reduces what membership includes, that period is refunded in full.
Your rights under the law
This policy does not affect your rights under consumer law where you live, such as consumer guarantees in New Zealand and Australia, or the 14-day cooling-off period in the UK.
How to ask
- Email support@tingji.app with the email you sign in to Muxun with, the payment date and which payment you want refunded.
- Orders paid through Paddle are sold by Paddle.com as the Merchant of Record, and refunds for them also follow Paddle's Buyer Terms. You can go to paddle.net, find your order with the email you used to buy, and ask there.
- We reply within 2 working days.
- The money goes back to your original payment method. It usually arrives within 5 to 10 working days, depending on your bank and payment method.
After a refund
- After a full refund, the membership time from that payment is taken back. If you have no other membership time, you go back to the free version, which keeps working.
- If only part of a payment is refunded (for example, the extra when you were charged too much), no membership time is taken back.
- Your look goes back to Cinema and your settings are kept. If you become a member again, your look comes back by itself.
Also
- Trials and gifted memberships were not paid for, so there is nothing to refund.
- Payments through Stripe show as TINGJI* MUXUN on your bank statement. TINGJI (听记) operates Muxun.
- If something looks wrong with a charge, please contact us first. It is usually faster than a chargeback through your bank. If you do charge back a payment, the membership time from it is taken back too.
Contact
support@tingji.app
This service is operated by TINGJI (听记), based in New Zealand.